Shipping, Order Tracking & Delivery

How can I track the status of my order?

Once you place an order with us, we strive to ship it within 24-48 working hours. When your order is shipped, we will send you a text message, email notification containing the details of the delivery partner and a tracking ID. You can use this information to track the status of your order. Additionally, you can also visit our website to track your order’s status.

Will someone call me before delivering the order?

To ensure a pleasant delivery experience, we collaborate with reputable shipping partners in India. Once your jewellery is out for delivery, our courier partner will send you a text message to keep you informed. Furthermore, the delivery person will contact you via phone before reaching your specified delivery address.

Can I change the shipping address once the order is placed?
Please be aware that once we receive and process your order, we cannot modify the delivery address. While we will make every effort to assist you, please note that changing the address is not guaranteed. In such cases, we can attempt to request a change with our delivery partner, but the final decision rests with them. If you need to rectify an address we recommend reaching out to our customer support team at or contact us on +91 9319090110. We will do our best to help you.


How much time does it take to deliver the order?

 To ensure smooth and timely delivery of your jewellery, we work with all major logistics partners in India. It may take up to 24-48 working hours to dispatch your order after it has been confirmed. Once your order leaves our warehouse, most deliveries are completed within 5-7 working days, depending on your location. You can also track the status of your order on our website.

Return & Replacement

What is the refund procedure for the returned order?

Once a return request has been raised on the app or web, our pickup partners will reverse pick up your order within 24-48 working hours from the day of booking the return. As soon as we are notified about a successful return pick up, we initiate the refunds within 24-48 working hours of us receiving the update. Please note that refunds cannot be initiated unless a return pickup is done. 

Once the return has been picked up, it usually takes us upto 24-48 working hours to initiate the return process. 

  • For Prepaid orders: returns are initiated directly to the original payment source.
  • For COD orders: returns are initiated via a Razor pay Payout link, which we share with the customers who opted to return. Please enter correct details in the link and choose the mode of accepting payment.
  • For any combination of the above: all refunds will be done in the same proportion in which the payments were received including partial refunds. 


How to exchange/replace my jewellery?

In case you have received a faulty or incorrect item or you just want to exchange your jewellery for another piece, we allow you to replace the jewellery with the same item or exchange it with another item for up to 30 days from the time of delivery of the order. Please note that in case of exchange, any price differences will be collected/refunded to you as the case may be.  

Please note all replacement orders will be created and shipped out in 48-72 hrs. To Replace an item, you can chat with our customer support team

I didn't like the product. How can I return my order?

Hi! To place a return request, please go to our website and login with your registered email id/contact number (that was used to place the order). Then go to the account/profile section and check your orders. Click on the one that you would like to return, choose the items, return reasons and place the return request. You’d receive a confirmation of return pickup through email/SMS shortly. 

In how many days will my return be picked up?

It takes up to 24-48 working hours to get the return pick up done from your location, once the return request has been placed. In case your return pick up is not done within 24-48 working hours, you can chat with our customer support team

Can I return two orders together?

In case you have placed a return request for two of your orders, there’s a possibility that the return might be picked by the same Executive. However, we would request you to verify the same with the executive and handover only the required product to him. Please note that each order needs to be returned with its original packaging 


How do I cancel my order?
Hi! To cancel your order, please login with your regesterd mobile number/ e-mai id with us. Then go to the account/profile section and check your active orders. You’d have an active cancel button against the eligible orders. Click that and confirm your cancellation request. Please note that your order can’t be cancelled after shipping.


My order status says ``RTO`` - what does this mean?

RTO stands for Return to Origin. For all orders that are shipped from our side, our delivery partners make a maximum of 3 delivery attempts. However, if in the next 2 attempts as well, the delivery partner still fails to deliver for the above mentioned reasons, then the order shall be sent back to us as RTO. Order may be marked as undelivered due to below reasons:

  • Your shipping address is wrong
  • Incorrect phone number
  • Incorrect Pin Code
  • Delivery partner not able to locate your address
  • Delivery partner not able to contact you


What is your Cancellation Policy?

If you’ve placed your order by mistake or forgot to apply a coupon code, you can cancel your order from our website. However, please note the cancellation window is open only till your order is processed. We won’t be able to take the cancellation request after the order has been confirmed.

Profile & Account

Do I need to create an account to buy from Tweov Website?

Yes, you are required to login before purchasing.

Are my personal details secure?

Absolutely! We treat customer privacy as our utmost priority! While we do not store any financial details (credit card, debit card, bank account numbers, UPI IDs etc) – any personal data that we collect – name, email id, phone number or your delivery address is kept secure and used only for the purposes of shipping your orders and providing certain order related updates. We will never share your data with any third party.

International Shipping

Which countries do you ship orders to?

Here’s the list for your reference: United states of America,  Saudi Arabia, Kuwait, the United Arab Emirates, Qatar, Bahrain, and Oman

How much time will it take to deliver the orders?

International Orders will take approximately 15 working days to deliver, from the data of order placement. [Text Wrapping Break]In the case of Personalised Jewellery, it might take around 30 working days for delivery. 

What're the Shipping Charges for International Orders?
What're the return and warranty policies for International Orders?

Our Return and Warranty Policies are applicable to International Orders as well. However the returns will have to be shipped and shipping charges to be borne by the customer.

Coupons & Discounts

I forgot to add my coupon code while placing the order. What should I do?

The coupon code can be applied only while placing the order

My coupon code is not working. What should I do?

Please note all our coupon codes are case sensitive, so in case your code is not working, please double-check if the letters are in the correct case

Some coupons have an expiry date, so it is also possible that you may be using a coupon post expiry, in which case the coupons will not work

Some coupons are also applicable only on certain products/collections, this might also be a reason that your code is not working

Once you have checked all of the above and your code is still not working, you can chat with our customer support team by number or email and we will do our best to help!

Can I combine multiple coupons?

Unfortunately, we do not allow you to combine multiple discount codes for one order. A lot of our discount codes are short-term festival/season-based discounts and hence, come with an expiry date.

Even if we do run 2 concurrent coupons, we currently do not offer them in combination. For more queries around coupons, you can chat with our customer support team

How do I apply a coupon to my order?

Add the desired product to the cart and go to the checkout page. You will find an option to ‘Apply coupon. Add the coupon code and click on ‘Apply’. The discount will be applied to your order.


Do Tweov products have a warranty?

Our jewellery products come with a limited 6-month warranty. While we provide the best quality plating in the industry it is possible that, on rare occasions, the plating might wear off. To extend the life of the plating, we recommend that you follow the care instructions. However, even after following jewellery care instructions, in case you still face issues with plating, you can opt for the Tweov plating warranty.

Please note that the warranty does not cover cases of damage, theft, or any physical damage incurred on account of use. Any manufacturing defects are covered under the 7-day return policy and should be informed within the return window. Physical damage beyond the 7 day return window will not be covered under the warranty.

What is Tweov ’s Warranty Policy?

All our jewellery products come with a limited 6-month warranty which covers any plating or manufacturing-related issues.

We follow a six-step Quality Assurance process that ensures long life of all our jewellery pieces, however, in those rarest of rare instances where you do need our help, we’ve got you covered!

When and how can I claim the Warranty?

You can claim a warranty under our 6-month limited warranty promise if you face any plating-related or manufacturing issues with the product within a span of 6 months from the product delivery.

I am trying to claim a warranty, but I am unable to. What should I do now?

In case you’re not able to claim the warranty, then please reach out to the customer support team at email for the assistance 

Is Warranty applicable across all Tweov Products?

The 6-month warranty is applicable on our entire jewellery range