Welcome to Tweov, the operator of this website. As you navigate through our site, it’s important to understand the terms and conditions that govern its usage. When we refer to “we,” “us,” or “our,” we are specifically referring to this website, including all its information, tools, and services provided to you, the user. By accessing our site or making a purchase from us, you are engaging in our “Service” and agreeing to be bound by the following terms and conditions outlined in this Terms of Service agreement.
These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. Before you access or use any part of the website, we kindly ask you to carefully read and understand these Terms of Service. If you do not agree to all the terms and conditions stated in this agreement, you may not access the website or use any of the services it offers. It’s important to note that by accessing or using the site, you expressly accept and are bound by these Terms of Service.
Please be aware that any new features or tools added to the current store will also be subject to these Terms of Service. You can always find the most up-to-date version of the Terms of Service on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. We recommend checking this page periodically for any updates. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.
SECTION 1 -Terms of use for the online store
You should have completed 18 years of age and be competent to enter into a contract under Indian contract law. If You are under 18 years of age who is intending to avail the services of the website should do so through Your legal guardian in accordance with applicable law.
If You are using the website on behalf of any corporation, company, institution, association or other entity, the person should be authorised by such corporation, company, institution, association or other entity to use and access the website.
Tweov reserves the right to refuse access to use the services offered at the App to new users or to terminate access granted to existing users at any time without any reasons for doing so.
SECTION 2 – General Conditions
We maintain the right to decline service to any individual or entity for any reason and at any time.
Please be aware that your content (excluding credit card/ debit card information) may be transmitted without encryption, and such transmission may involve (a) transfer over various networks and (b) adaptations to meet technical requirements of connecting networks or devices. Credit card and debit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, including any contact on the website through which the service is provided, without obtaining our express written permission.
The headings used in this agreement are for convenience purposes only and shall not restrict or otherwise affect these Terms.
SECTION 3 – Accuracy, Completeness, and Timeliness of Information
We do not take responsibility for any inaccuracies, incompleteness, or lack of timeliness in the information provided on this site. The content on this site is intended for general information purposes only, and it is advisable to consult primary, more accurate, complete, or up-to-date sources of information before making any decisions. Your reliance on the material on this site is at your own risk.
This site may include certain historical information. Historical information is not necessarily current and is provided solely for reference purposes. We reserve the right to modify the content of this site at any time, but we are under no obligation to update any information on our site. You acknowledge that it is your responsibility to monitor changes to our site.
SECTION 4 – Modification to the Services and Prices
The prices of our products are subject to change without prior notice.
We retain the right to modify or discontinue the Service, or any part or content thereof, at any time without prior notice.
We shall not be held liable to you or any third party for any modifications, price changes, suspensions, or discontinuations of the Service.
SECTION 5 – Products or Services
Certain products or services may be exclusively available online through our website. These products or services may have limited quantities and are subject to our Return Policy for returns or exchanges.
We have made every effort to accurately display the colours and images of our products on the website. However, we cannot guarantee that your computer monitor will accurately reflect the colours of the products.
We reserve the right, though we are not obligated, to limit the sale of our products or services to any individual, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. Descriptions of products or product pricing are subject to change without notice, at our sole discretion. We may discontinue any product at any time. Any offers for products or services made on this site are void where prohibited.
We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations. We also do not guarantee that any errors in the Service will be corrected.
SECTION 6 – Accuracy of Billing and Account Information
At our discretion, we may decline any order placed with us. We have the right to limit or cancel the quantity of products purchased per person, per household, or per order. These limitations may apply to orders placed using the same customer account, credit card, billing address, or shipping address. If we make changes to or cancel an order, we will make our best effort to notify you by using the contact information provided during the order placement. We reserve the right to restrict or prohibit orders that, in our sole judgement, appear to be made by dealers, resellers, or distributors.
To ensure smooth transactions, you agree to provide accurate, up-to-date, and complete information regarding your purchases and account. It is your responsibility to promptly update your account details, including email address, credit card numbers, and expiration dates, so that we can process your transactions and reach out to you if necessary.
SECTION 7 – Optional Tools
We may grant you access to third-party tools that we neither monitor nor control, and for which we bear no responsibility or liability.
You acknowledge and agree that these tools are provided on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind, and without our endorsement. We will not be held liable for any issues arising from or related to your use of optional third-party tools.
Any use of these optional tools offered on the website is entirely at your own risk and discretion. It is your responsibility to familiarise yourself with and approve the terms and conditions set by the relevant third-party provider(s).
Additionally, we may introduce new services and/or features through the website in the future, which will also be subject to these Terms of Service, including any new tools and resources released.
Please note that the rewritten content retains the essence of the original text while being unique in its structure and wording.
SECTION 8 – Third-Party Links
Some of the content, products, and services available through our Service may include materials provided by third parties.
Please note that third-party links on this site may redirect you to websites that are independent of us and not affiliated with our company. We do not assume responsibility for reviewing or evaluating the content or accuracy of these third-party materials or websites. Furthermore, we do not provide any warranties or accept liability for any third-party materials, products, or services, or for any other transactions involving third parties.
Any harm or damages incurred from the purchase or use of goods, services, resources, content, or any other transactions conducted on third-party websites are not our responsibility. Prior to engaging in any transaction, we recommend carefully reviewing the policies and practices of the third-party involved. If you have any complaints, claims, concerns, or questions regarding third-party products, please contact the respective third party directly.
SECTION 9 – User Comments, Feedback and other Submissions
In certain instances, we may request specific submissions from you (such as contest entries). Additionally, without a request from us, you may voluntarily provide creative ideas, suggestions, proposals, plans, or other materials, whether through online means, email, postal mail, or other channels (collectively referred to as “comments”). By submitting such comments, you agree that we may freely edit, copy, publish, distribute, translate, and use them in any medium, without any restrictions. We are not obligated to maintain the confidentiality of any comments, compensate you for them, or respond to them.
While we may, at our discretion, monitor, edit, or remove content that we find unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, we have no obligation to do so. We also reserve the right to take action against any content that violates any party’s intellectual property rights or these Terms of Service.
You are responsible for ensuring that your comments do not infringe upon the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Furthermore, your comments should not contain any libellous, unlawful, abusive, or obscene material, nor should they contain any computer viruses or malware that could potentially impact the operation of the Service or any related website. It is prohibited to use a false email address, pretend to be someone else, or mislead us or third parties about the origin of any comments. You are solely responsible for the accuracy of your comments. We disclaim any liability and assume no responsibility for any comments posted by you or any third party.
SECTION 10 – Personal Information
The submission of your personal information through our store is governed by our Privacy Policy. To review our Privacy Policy, please refer to the appropriate section.
SECTION 11 – Errors, Inaccuracies and Omissions
Occasionally, there may be typographical errors, inaccuracies, or omissions in the information provided on our site or through the Service. This includes product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to modify or update information or cancel orders if any information in the Service or on any related website is inaccurate, without prior notice (even after an order has been submitted).
While we make efforts to update and clarify information in the Service and on related websites, we are not obligated to do so, except as required by law. The absence of a specified update or refresh date should not be interpreted as an indication that all information in the Service or on related websites has been modified or updated.
SECTION 12 – Prohibited Uses
In addition to other restrictions outlined in the Terms of Service, you are not permitted to use the website or its content in the following ways:
(a) Engaging in any unlawful activities or promoting illegal behaviour;
(b) Soliciting others to participate in illegal activities;
(c) Violating any local, national, or international laws, regulations, or ordinances;
(d) Infringing upon our intellectual property rights or the rights of others;
(e) Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against individuals based on characteristics such as gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) Submitting false or misleading information;
(g) Uploading or transmitting viruses or any other malicious code that may affect the functionality or operation of the website, related websites, or the Internet;
(h) Collecting or tracking personal information of others without their consent;
(i) Engaging in activities such as spamming, phishing, pharming, pretexting, spidering, crawling, or scraping;
(j) Using the website for obscene or immoral purposes;
(k) Interfering with or circumventing the security features of the website, related websites, or the Internet.
We reserve the right to terminate your access to the Service or any related website if you violate any of the prohibited uses.
SECTION 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The only warranties applicable to our products are those explicitly stated on the relevant product page.
We cannot warrant the accuracy or reliability of the results obtained from the use of the service.
We may, at any time and without prior notice, remove the service for indefinite periods or cancel it altogether.
Your use of the service is at your own risk. The service, along with all products and services delivered through it, are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, whether express or implied. This includes implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event shall Tweov, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service. This limitation of liability applies even if you have been advised of the possibility of such damages. Some states or jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such cases, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – Indemnification
You agree to indemnify, defend, and hold harmless Tweov Jewellery, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, it shall still be enforceable to the fullest extent permitted by applicable law. The unenforceable portion will be considered severed from these Terms of Service, and such determination will not affect the validity and enforceability of the remaining provisions.
SECTION 16 – Termination
The rights and obligations of the parties prior to the termination date will survive the termination of this agreement for all purposes. These Terms of Service remain in effect unless and until either you or we terminate them. You can terminate these Terms of Service by notifying us that you no longer wish to use our Services or by ceasing to use our site. If we determine, in our sole discretion, that you have failed to comply with any term or provision of these Terms of Service, or if we suspect such failure, we may terminate this agreement at any time without notice. You will be responsible for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part thereof.
SECTION 17 – Entire Agreement
The failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us, governing your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any previous versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the party responsible for drafting them.
SECTION 18 – Governing Law
These Terms of Service and any separate agreements through which we provide you with Services are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Any disputes shall be subject to the jurisdiction of the courts located in Bengaluru, India.
SECTION 19 – Changes to Terms of Services
You can always review the most current version of the Terms of Service on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
SECTION 20 – Cash On Delivery
Cash on Delivery (COD) is a convenient payment method offered by Tweov, where you can make purchases without making any advance payment.
At Tweov, Cash on Delivery is available as a payment option for all eligible products. Eligible products will be clearly marked with the message “Eligible for Cash on Delivery” on the product order page. Please note that Cash on Delivery is available for delivery in specific pin codes.
SECTION 21- Payments
Sometimes, payments may fail or remain in the pending stage for various reasons. Here are some possible reasons for payment issues:
Incorrect debit or credit card details are entered.
Your card may be blocked, or the card details are no longer valid and need to be updated.
Accidentally closing or refreshing the page or pressing the backspace key while the transaction is being processed by your bank.
Technical issues causing a failed connection between Tweov and your bank or issuer, resulting in an incomplete transaction.
Card, bank, or issuer not recognized by Tweov.
Incorrect login or password details entered.
Payment amount exceeding the mutually agreed limit between you and your bank or issuer.
If you encounter any payment issues mentioned above, you can try placing the order again after a short while. Alternatively, you can contact your bank or issuer for technical assistance. Please note that Tweov is not responsible for any loss or inconvenience caused during the payment process or for any incorrect debits to your cards or net banking accounts.
It’s important to understand that the payment made using valid credit cards, debit cards, cash cards, or other payment instruments is processed through a payment gateway or appropriate payment system infrastructure. The terms and conditions governing such payments are separate and agreed upon between you and the respective issuing bank or payment instrument issuing company.
SECTION 22- Pan
For purchases equal to or exceeding INR (INR ), you will be required to upload a copy of your PAN card within the prescribed time from the date of purchase. Failure to do so will result in the automatic cancellation of your purchase. Additionally, if there is a discrepancy between your name in your Tweov account and the name printed on the PAN card, the order will also be cancelled. The PAN card requirement is a one-time activity, and you don’t need to submit it again.
SECTION 23- Delivery Policy
If your order is not serviceable by our logistics service providers or the area is not covered, we will request an alternative shipping address from you. While you can make purchases from anywhere in the world, it’s important to ensure that both the payment and shipping address are within India.
If you provide an alternative address for delivery, it is your responsibility to accept and collect the package from that address. Confirmation from the logistics service provider regarding successful delivery to the alternative address will be considered as acceptance of delivery by you, and Tweov will not be liable in such cases.
In certain cases, instead of delivering the order to your shipping address, you have the option to choose delivery to a partner store for convenient pickup. Once you collect the package from the partner store, you will receive a notification via email or SMS confirming the delivery. If you fail to collect the product from the partner store within the specified time, the product will be returned to the seller, and your order will be cancelled. We hope this information clarifies the details regarding Cash on Delivery, payment issues, PAN requirements, and our delivery policy.
SECTION 24 – Contact Information
For any questions or concerns regarding these Terms of Service, please contact us using the following information:
Email: support@tweov.com
Phone: +91 931-909-0110
Address: MNR Solutions Private Limited, H-102, Third Floor, Sector 63, Noida, Uttar Pradesh 201301.
